Professional Development

Workshops in Personal Skills Development

Effective people master the following techniques and continuously study and practice to further perfect them. The skill development workshops are designed to give participants the skills and knowledge to rapidly improve their performance in duties specific to their roles.

These 3 to 4 hour short courses can be delivered in on your premises with small groups of 5 and above.

  • Customer Service Principles
  • Communication Skills
  • Conflict Resolution – includes role plays, video workshop demonstrations
  • Better Negotiation
  • Organising Priorities
  • Selling Skills
  • Writing Business Plans – includes Business plan template and the practical task of writing a business plan
  • Self Management
  • Networking – includes the development of a networking and sales plan Marketing plans – includes the Marketing Plan template and the practical task of writing a marketing plan Time Management
  • Public Speaking
  • Working with Teams – includes profiling tools
  • Team building – includes use of Team profiles such as Belbin and team building activities
  • Managing Change
  • Change Management in the workplace – includes MBTI profiles and team change management activities
  • Idea Development – Brainstorming sessions focusing on continuous improvement
  • Leadership – includes the use of leadership profiles such as MBTI and other skill development tools
  • Conducting Presentations
  • Skilling for Interviews – includes behavioural interview techniques
  • Report Writing – includes the preparation of business reports
  • Client Development Workplace Coaching and Mentoring
  • Encouraging Innovation and continuous improvement
  • Emotional Intelligence – includes use of EI profiling
  • Process Business Tax Requirements
  • Prepare Operational Budgets for the workplace
  • Prepare Financial Statements
  • Maintain Asset and inventory records – this can include programs such as MYOB or other internal accounting programs
  • Set Up and Operate a computerised accounting system – this can include programs such as MYOB or other internal accounting programs
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