Diploma of Customer Contact – BSB50311

download buttonTotal number of units 10
3 Core units
7 Elective units, of which:

  • 2 units must be from Group A electives below the remaining 5 units may be taken from Group A or Group B electives, or from qualifications at the same level or one higher in any endorsed Training Package or accredited course
  • Up to 2 units may be from a Cert IV level qualification


Electives must be relevant to the work environment and the qualification. Units selected from other Training Packages must not duplicate units selected from or available within the BSB07 Business Services Training Package.


Core Units:
BSBCCO504A Integrate customer contact operations in the organization

BSBLED501A Develop a workplace learning environment

BSBMGT516A Facilitate continuous improvement


Elective Units:
Group A
BSBCUS501A Manage quality customer service

BSBSLS501A Develop a sales plan

BSBSLS502A Lead and manage a sales team


Group B
BSBHRM402A Recruit, select and induct staff

BSBHRM503B Manage performance management systems

BSBINM501A Manage an information or knowledge management system

BSBINN502A Build and sustain an innovative work environment

BSBLED502A Manage programs which promote personal effectiveness

BSBMGT605B Provide leadership across an organisation

BSBMGT615A Contribute to organisation development

BSBOHS509A Ensure a safe workplace

BSBRSK501B Manage risk

BSBSUS501A Develop workplace policy and procedures for sustainability

BSBWOR502B Ensure team effectiveness


Call 1300 200 812 regarding government funding for this qualification training

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