Certificate IV in Information Technology (Support) ICA40205

download button22 units must be achieved.
18 Core units, plus 4 units Elective units. It is expected that candidates enrolling in this course will have attained competent underpinning knowledge and skills.
Students may require access to specialised equipment either in a normal work environment or through a simulated environment provided by Axiom College. Any prerequisites for this qualification may be achieved prior to commencement of this course.


Core units.

BSBCMN304A Contribute to personal skill development and learning

ICTCC121A Use an enterprise information system

PSPPM402B Manage simple projects

ICAW4214B Maintain ethical conduct

ICAA4041C Determine and confirm client business expectations and needs

ICAB4225B Automate processes

ICAD4043B Develop and present a feasibility report

ICAD4217B Create technical documentation

ICAS4022B Determine and action client computing problems

ICAT4221B Locate equipment, system and software faults

ICAW4027B Relate to clients on a business level

ICAS4109B Evaluate system status

ICAS4033B Assist with policy development for client support procedures

ICAS4023B Provide one-to-one instruction

ICAS4106B Action and complete change requests

ICAS4113C Identify and resolve common database performance problems

ICAS4114B Implement maintenance procedures

ICAS4134C Provide first-level remote help desk support


Elective units

ICAS3031B Provide advice to clients

ICAB4220B Create scripts for networking

ICAI4029B Install network hardware to a network

ICAI4030B Install software to networked computers

ICAS412B Monitor and administrator network security

ICAT3025A Run standard diagnostic tests

ICAS3115A Maintain equipment and software in working order

ICAS3218B Create user documents


Call 1300 200 812 regarding government funding for this qualification training

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