Certificate IV in Customer Contact – BSB40307

download buttonTotal number of units 13
7 Core units
6 Elective units
The 6 elective units may be selected from the list below, or from this or any other nationally endorsed Training Package. Where elective units are being chosen from other Training Package qualifications, up to 2 of the 6 elective units may be selected from Certificate III or Diploma qualifications. The remaining 4 elective units must be chosen from equivalent level qualifications. .

 

Core Units.
BSBCCO402A Gather, collate and record information
BSBCUS401A Coordinate implementation of customer service strategies
BSBLED401A Develop teams and individuals
BSBMGT403A Implement continuous improvement
BSBMGT405A Provide personal leadership
BSBOHS407A Monitor a safe workplace

 

Elective Units:
BSBCUS401A Coordinate implementation of customer service strategies
BSBHRM402A Recruit, select and induct staff
BSBINM401A Implement workplace information system
BSBINN301A Promote innovation in a team environment
BSBMGT401A Show leadership in the workplace
BSBMGT402A Implement operational plan
BSBPMG404A Apply quality management techniques
BSBPMG407A Apply risk management techniques
BSBPMG510 Manage projects
BSBSLS501A Develop a sales plan
BSBSLS502A Lead and manage a sales team
BSBWOR401A Establish effective workplace relationships
BSBWOR403A Manage stress in the workplace

 

Call 1300 200 812 regarding government funding for this qualification training

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